How Ticket Generator helped Story Inn cut ticketing fees and unify every event
By moving off high-fee platforms to Ticket Generator's zero-commission, no-platform-fee model, Story Inn eliminated the ticketing fees guests were paying—saving roughly $4 per ticket—and now runs every public event, sold-out dinner, and festival on one unified, predictably priced platform.
600+ tickets managed per event
10% reduction in ticketing costs
One unified platform for every event format
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About Story Inn
Story Inn is a destination hotel with an acclaimed restaurant nestled in the hills of Brown County, Indiana. Recognized as a national historic district, it has built a loyal following through a variety of trademarked public events, including the Indiana Wine Fair. Story Inn needed a platform that could do what Eventbrite and Ticketmaster couldn't: deliver a high-quality ticketing experience without excessive transaction fees. Ticket Generator has since become central to how Story Inn runs every public-facing event it hosts.
Industry
Hospitality, Travel, and Tourism
Headquarters
Brown County, Indiana, US
Website
www.storyinn.com
Key challenges faced by Story Inn
Our Solution
How Ticket Generator helped Story Inn
Dramatically lower fees with predictable pricing
Ticket Generator's credit-based, predictable pricing reduced Story Inn's ticketing fees by around 10% per ticket—no platform fees, zero commissions—a difference guests felt directly.
Flexible ticket types across every event
Support for multiple ticket designs and tiers within a single event gave Story Inn the flexibility to run everything from general admission to VIP from one platform, with no separate tools required.
Effortless guest error recovery
Ticket Generator's resend feature let the team recover and reissue tickets directly when guests entered incorrect details saving significant back-and-forth, as with the ~30 of 800 Indiana Wine Fair attendees who needed a resend.
Predictable pricing that scales with the calendar
With credit-based, predictable pricing, every new event Story Inn added became easier and more cost-effective to run, giving the venue a clear path to grow its event calendar without growing its fees.
Key Results
Outcome of using Ticket Generator's secure event ticketing system
Real savings passed on to guests
Story Inn guests saved around $4 per ticket thanks to the zero-commission, no-platform-fee model turning a couple hundred dollars in business cost into thousands saved for guests.
One system for every event format
From the 600-person Wine Fair to sold-out dinners and restaurant reservation ticketing, Ticket Generator managed and tracked every format in one place.
Friction removed at scale
The resend feature enabled the recovery of around 30 guests who made registration errors without disrupting the event experience, while predictable pricing benefited all.
To know more about how Story Inn used Ticket Generator, download the detailed case study in PDF
Download Case Study PDFHow Story Inn plans to expand digital ticketing with Ticket Generator
Expanding beyond current events by introducing VIP ticketing tiers using the platform's multi-ticket feature- Continued use across restaurant events, public festivals, and pre-paid dining experiences—Ticket Generator's flexibility makes it the default tool of choice
- Co-featuring Ticket Generator in Story Inn's vendor newsletter as part of a longer-term partnership
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About Ticket Generator
Ticket Generator is the all-in-one ticketing solution trusted by organizations worldwide to create, sell, distribute, and validate personalized digital event tickets with ease. Whether organizing a small gathering or a large-scale event, Ticket Generator offers a seamless and scalable platform tailored to meet diverse ticketing needs.
Trusted Protection
Iron-clad security and privacy for every event, every ticket
At Ticket Generator, your data privacy and event security are non-negotiable. Our QR Code Ticket Generator adheres to globally recognized standards. ISO 27001:2022 for information security, GDPR for data protection compliance, and SOC2 for operational integrity.
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Top-Rated
Hear from the experts: Why they choose Ticket Generator
Hear straight from the event pros
What I like about it is that we can easily track how many invited guests have arrived and directly report this to our client. This gives us a good indication of when to start the program. It also makes the registration process simple as we just need to scan the guests’ tickets—no spreadsheets required.
Callum Webster
Perky People
We started using Ticket Generator years back and are very pleased with our experience. They have continued to improve their product to adapt to an ever-changing market. Whenever we have faced an issue, we have received full support to resolve our problem quickly.
Greg Berry
Univ. of Alabama at Birmingham
The ease of use provided by Ticket Generator is truly remarkable. I wholeheartedly recommend Ticket Generator to event planners and organizers, as it has proven to be an invaluable tool for streamlining ticket management.
Dr. Donnie Glasgow
Knuckle Headz
One of the major problems Ticket Generator effectively solves is the global availability of tickets to audiences worldwide. With this tool, we can now easily generate secure digital tickets. Ticket Generator has proven to be reliable and efficient in meeting our ticketing needs.
Reginaldo Carolina
CAMS Events
Ticket Generator empowers us to effectively manage inventory at the point of sale, facilitate distribution, and retention. The seamless ticket distribution has been a game-changer, propelling our startup partners to new heights.
Matthew Headley
230 Loridans, LLC
From designing the ticket and sending them out to validating on-site and gathering attendance data, Ticket Generator does it all. We had multiple team members scanning QR Codes at the entry, without any chaos. It’s rare to find one tool that handles creation, distribution, validation, and performance tracking.
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Lila Harper
Event Organizer
I was responsible for branding, website creation, and event registration management for the National Health Research Conference in 2022. What I love the most about this app is that multiple team members can scan and validate tickets. It also allows you to upload your own ticket design and add unique identifiers.
Kershelle Barker
KHreative
Ticket Generator is a cost-effective, easy-to-use, and customizable ticketing system. We have been using it for both large and small-scale events. It allows us to send individual tickets to each of our attendees and easily scan these tickets on-site.
Heather Bennett
Seller System
The ticket app is extremely effective because we can trace the tickets easily. With printed tickets, people always say that they tend to lose their tickets. But with Ticket Generator, even if they misplace their tickets we can find and resend/reprint it.
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Deyon Bovell
Rhythm & Groove Dance Studio
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